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A Level Business Studies - Starbucks Ansoff Matrix and Porter's Generic Strategies

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Starbucks is an American coffee company and chain, first founded in Seattle in 1971. It started with more basic beverages but has since expanded and moved into new products – an act of diversification. This is important because the coffee industry is very crowded and so Starbucks has lots of companies to compete with. Although Starbucks’ market share of the U.S. coffee chain industry stands at a pretty might 39.8%, the brand still requires differentiation as it does not adopt a cost leadership or focus approach. For the Ansoff Matrix, Starbucks mostly stuck to market penetration in its early years to establish itself in the market. They gave customers the products they knew and loved: coffees, cappuccinos and espressos. They also write their customers’ names on the cup which gives service a more personal touch. The intention of this is to increase sales as customers become more satisfied with the service. The coffee shop market is very saturated for market penetr...

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